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A
particularly intriguing phenomenon pertains
to sequences of stimuli, such as the
sequences of painful experiences one
might have to endure during an outpatient
diagnostic procedure. Consider the
following two sequences, where “1” signifies
very low pain, and “10” signifies extremely
intense pain. Suppose that you had
experienced both sequences at different
times. Now it was necessary to have
one of the sequences repeated. Which
sequence would you prefer to endure?
Sequence
A: 5, 6, 7, 10, 10, 10
Sequence
B: 5, 6, 7, 10, 10, 10, 9, 8, 7, 6, 5, 5, 5, 5, 5, 4, 3, 1
Because
Sequence A lasts less than half as long as Sequence B and also
because A is a subset of B, one would assume that people would
prefer to experience A again rather than B. However Redelmeier
and Kahneman (1996) have shown that this assumption may be
in error. They asked patients undergoing either colonoscopy or
lithotripsy to provide real-time ratings of the pain they were
experiencing. Patients also provided retrospective judgments
of how painful the procedures were. Redelmeier and Kahneman found
that the remembered judgments of total pain were strongly correlated
with the peak intensity of the pain and the pain experienced during
the last few minutes of the procedure. The duration of the pain
did not significantly influence the magnitude of the remembered
pain. Therefore Sequence A, which has a high peak intensity and
a very painful ending, would be remembered as more painful than
Sequence B, which has a high peak intensity but a far less painful
ending. Because duration does not influence the recollection
of the total intensity of the pain, Sequence B’s longer exposure
does not result in high retrospective evaluations of pain.
If
the “peak and end” of a sequence determine its recollected painfulness,
then patients’ experiences can be manipulated in a counter-intuitive
fashion. For example, if a dentist is concerned that a patient
may not return for a second necessary but painful procedure, would
it be ethical for the dentist to lengthen the initial procedure
by adding some mildly painful moments? The recollected pain would
thereby lessened, and the return visit would be more likely to
occur. On the other hand, “Do no harm” would seem to imply that
unnecessary pain should be avoided. Note that if less pain is
in one’s own best interests, then patients should always prefer
Sequence A. Evidence suggests that they do not (Kahneman,
Fredrickson, Schreiber, and Redelmeier, 1993)
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