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 Kevin
M. Nolan is statistician, author, and consultant. Before
joining Associates in Process Improvement, he worked as
a mechanical engineer for the Department of the Navy. Since
1986, Kevin has focused on developing methods and assisting
organization to accelerate their rate of improvement in
quality and productivity. He has worked with manufacturing,
service, and healthcare organizations both in the public
and private sector.
As a
Senior Fellow of the Institute for Healthcare Improvement
(IHI) in Boston, MA, Kevin works closely with the IHI's
Breakthrough Series in healthcare. Since 1997, he has served
on the faculty of Breakthrough Series Collaboratives focused
on improving delays throughout the health care system, reducing
waits and delays and improving patient satisfaction in emergency
departments, improving care at the end of life, improving
service in healthcare, and improving pain management. He
is currently working on IHI's workforce development initiative
and the effort to spread improved access throughout the
Veterans Hospital Administration. Kevin has also worked
with the American Society for Quality (ASQ) to develop their
Accelerating Change Collaborative Series (ACCS) for industry.
He earned
a Master's degree in Measurement from the University of
Maryland, and a Master's degree in Statistics also from
the University of Maryland. He is a co-author of the book
The Improvement Guide: A Practical Approach to Improving
Organizational Performance published in July 1996 by Jossey-Bass
Inc.
 Dr.
Thomas Nolan is a statistician, author, and consultant.
He is co-founder of Associates in Process Improvement, a
consulting firm that specializes in the improvement of quality
and productivity. He is also a member of the executive team
of the Institute for Healthcare Improvement. Over the past
twenty years, he has assisted organizations in many different
industries in the United States, Canada, and Europe including
health care, professional services such as law, architecture,
and environmental consulting, manufacturing, trucking, and
construction. Among his clients is a winner of the Malcolm
Baldrige National Quality Award.
His
health care experience includes helping integrated systems,
hospitals, and medical practices to accelerate the improvement
of quality and the reduction of costs in clinical and administrative
services. He has been one of the primary designers of the
Institute for Healthcare Improvement’s multi-center
improvement efforts known as the Breakthrough Series. He
is currently the co-director with Donald Berwick of the
Pursuing Perfection initiative funded by the Robert Wood
Johnson Foundation.
Dr.
Nolan has a PhD in statistics from George Washington University
and is the author of three books on improving quality and
productivity. He has published articles in a variety of
peer-reviewed journals as diverse as the Noise Control Engineering
Journal and the British Medical Journal. He was the year
2000 recipient of the Deming Medal awarded by the American
Society for Quality.
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